Tech Facilitator Meeting November 2013

http://todaysmeet.com/wsfcstfnov13

  Steven Anderson's blog:  http://wsfcstechnology.wordpress.com/2013/11/07/technology-facilitator-meeting-november-notes/

Personnel Changes:

• Kevin Sherrill: Our new assistant superintendent for technology—round of applause !
• New tech facilitator--Marion Abrams Mineral Springs Middle 
• Ramika Rhoads will be back in a couple of weeks at the service desk 
• Cameron Cook will be out in the field with classroom solutions and media caste 
• Kenny Flynn: leaving?

Joan Proffitt Help Desk/ Issues to share from the service desk:

• JAVA:  Java 7 does not work well with gradebook,  it is blocked as an automatic update, but teachers can update manually or by accident

• Use JAVA on AICP to install to work with grade book
• For at home use of Power School,  recommend teachers use school system laptop 
• The "fix" for home computers that teachers want to use grade book on, is for them to uninstall any versions of JAVA and install the one that works with Power School--The Help desk can drop an executable install file on your hard drive that you can put on a flash drive for teachers to install. (the version of JAVA 6 that Power School needs is difficult to find on the Java site)

Proxy server errors on laptops at home not connecting to internet:  

• Was a problem with IE and chrome, but would still connect with FireFox
• Teachers will have to bring laptops from home, and do a gpupdate, 
• laptops that have been off the school network a long time, you  may have to add back to the domain
• The gpupdate, will un-check the "automatically detect settings" under LAN settings
• The policy will fix this IF they are able to log-on
• There is also a gp reset tool (under utilities?) , so you can access a machine remotely and put in the name of the computer,  and it will force a gpupdate if the computer/laptop is on

Problems playing You tube videos:  

• They have been hearing about many problems with Youtube videos not playing/just spinning
• It was something with the lightspeed webfilter , if still an issue then do full browser resets
• Article 106 about browser resets: http://ithelp.wsfcs.k12.nc.us/userui/advisory_detail?ID=106
• Vimeo also an issue?  Possibly, send in as much information as possible if reporting the problem
• Article 73: http://ithelp.wsfcs.k12.nc.us/userui/advisory_detail?ID=73 (about Deleting/Renaming Profiles Locally--sometimes is necessary to fix the problem with videos not playing
•  Article 105:  http://ithelp.wsfcs.k12.nc.us/userui/advisory_detail?ID=105 (covers  instructions on how to remove profiles Windows 7 machines--can be more involved)best practices:  teachers should not save on desktop, but we know they do, so before  you do a profile sweep, is best to copy desktop files or at least ask

Parent portal:  password issues:

• Forgotten password parents are calling help desk
• Help desk can not reset passwords
• Parents have to go to the link for "forgot user name or password" themselves:
• https://wsfcs.powerschool.com/public/account_recovery_begin.html
• Have to know email address they used to set up the account
• If that fails, then the Data Manager is the point of contact

Miscellaneous Service Desk Issues:

• Can Ladi bug to be a published icon?—Sandy Holt to put in a ticket to have that as a published icon (otherwise subs do not see it when trying to access document camera)
• Day to Day Subs do have AD logins—so should be able to see certain programs like lady bug or smart, etc. but many are apparently using the generic school log-ins--Kevin will try to communicate to sub people that they should be logging in with their AD account (all should have!)
• Some suggested work arounds: 
• Put icons in media folder of the individual computer ahead of time, and log machine in with media log-in
• Jeanne--You can back out of MMC, and find the subs AD account.  You can also look up in email and then try the generic pw 
• Can have access to student share under the media  login?
• Flash issues with smart board?
• In control panel... do something with flash player (Sandy Holt gave directions)
• Joan to send out to elementary schools the Smart Board flash fix
• Email concerns to Joan otherwise they will get forgotten

Kevin Sherrill/I-PADS

• To buy apps for Ipod, you have to buy vouchers from the price list
• Steven: Read privacy policies of the apps (many times apps are for 13 and older) before you put in a ticket.
• Some apps require Facebook logins and they cannot approve that
• Carla handles the purchase order approvals and we need to understand the process

Jennifer Ellington:

• I-Pad upgrade instructions in the Kace Knowledge Base.  It is KB Article 108 and you can reach it at the following link:
• http://ithelp/userui/advisory_detail?ID=108

Volume purchasing procedure (VPP)

Here is the Power Point that Jennifer Showed us:
https://skydrive.live.com/view.aspx?cid=7B8F9573D4393628&resid=7B8F9573D4393628!200&app=PowerPoint

• There is also a "VPP facilitator" who does the actual app purchasing at the school, and must be approved.
• There is a part number, you get something similar to an itunes gift card and you get a redemption code
• Then you go to volume.itunes application
• http://www.apple.com/education/it/vpp/
• Log-in with VPP account
• Brings up volume purchasing
• Put in the code from the card and it gives you the credit you have
• Once you have the spreadsheet, you email it to Jennifer and she will add to airwatch
• Also most of these directions are on the Price List:  http://wsfcs.k12.nc.us/cms/lib/NC01001395/Centricity/Domain/61/PriceList_11-05-2013.pdf
• Then under air watch, it’s under purchased applications
• License discussions—Have to have IOS 7
• Teachers all have access to the app store, and on the apple website on the computer
• make sure they check the terms of service and the privacy policies
• Steven will publish a list of approved apps
• Instructional technologists are great resources for info on apps too
• Volume pricing starts at 20 licenses
• IO7 upgrade has been piloted and done most successfully at Mineral springs (with air watch update)
• Whoever the purchasing person is will need to be in contact with Jennifer
• Do not update via i-tunes plug in to the computer unless a teacher dedicated i-pad
• They may make edits to the standard AUP form to cover i-pads, 
• Has to be run through legal and ( Allison Tomberlin, General Counsel  )
• If you make your own AUP, then you might not be defended by wsfcs legal.  
• AUP covers you at this time. Also info in student handbook
• Non i-pad mobile devices must also be registered in air watch
• We do not have a process in place for google mobile devices.  They are evaluating that at this time.

Printing:

• Rolling out to high school servers
• Hearing about people who don’t understand the TRAC utility.
• Will send out a video on TRAC
• Please work with principals and establish print locations and try and stick with it

NCDPI initiative:

• November 11/12^th—Internet bandwidth usage test based on volume and hits, etc.
• Kevin will email us links instructions (is it this? https://www.mcnc.org/events/12days-of-broadband )
• Encourage teachers and kids to go to website and at least hit the bandwidth
• 2 GB Internet usage has gone into affect—highest we have gotten is 1.1
• We are just one of 5 districts in the state that have 2.0 GB bandwidth
• Slow downs at school could be infrastructure issues at the school

Carla Miller:

• Printers:  Carbon 6 is the back end program for the printers
• Issues #1) printer moves is HUGE—must let them know ASAP
• Results in missing toners and misplaced toners  
• Carla has the digital signatur and can track deliveries
• Sometimes they ship wrong toner
• Anytime you have a faulty toner, you have to hold on to the bad cartridge and it has to be sent back.  They will send lead secretary the return labels
• How can you tell if a toner resets or not?  can't really 
• Sometimes the problem is with the computer chip in the printer.
• If Carla does not get information about the moved printers, then you won’t get toner.
• Carla needs to know if you get a cartridge with no name for the printer location.
• Carla will be doing another comprehensive printer survey soon (getting printer names and IP addresses, etc.) 

Surplus:

• Extra equipment that is still working that you can’t use –Carla did a survey earlier this year--will follow up on that soon: http://wsfcs.k12.nc.us/techequip
• Wireless Access Points:  Still installing as part of BYOD—questions about that—email Carla.
• Also Carla is trying to deal with dead spots in schools when money comes in

Kevin/Customer Service:

• Something they are going to do as a department is focus on Customer Service—renewed effort
• They can and will do better
• Secure browser for testing—look for more information for installing from AICP
• John Worley—new testing person
• Secure browser:  locks you into the browser and you can’t get out of it during testing
• Kevin will get clarification and get all that information to us

Updates:

• Kevin and Steven will work on an updated blog site and hope to have live shortly
• Will be hosted by word press, with pictures, videos, etc.

Laptops for Teachers:

• 2300 for teachers, showing up Nov 19^th here at Central office
• Talked to superintendent:  Have to have the WFU laptops back--T400's
• They need for 3^rd grade testing
• Good news is we are getting new laptops
• Also looking at computer refresh in classrooms--goal long term is to never have computers older than 5 years
• Cisco IP phones—still 37 schools to do—Cory Mccloud is heading up that program—hopefully by the early part of next summer it will be complete

Steven Anderson/Power School:

• Share things we talk about with grade book Gurus
• Steven and his staff are  getting trained on all aspects of the gradebook
• Refer to the Power School help site:  http://wsfcs.k12.nc.us/powerteacherhelp

Three common problems: Grade setup, not changing from F1 to Q1, 

• (Teachers have some comments in the wrong place as a result) Also defaults to F1 in between quarters) on a weekend it may also default to F1 --Best practice is for teachers to always check that they are in the correct quarter 
• Also better not to manually override letter grade—better to change an assignment(s) instead to make the grade they want
• Issue of tech facilitators not being able to get into teacher gradebook?

• Reset the numeric value if manual override for letter grades is done

Tickets on blocked websites:

• Remind teachers to check the links with students before they put in the tickets
• Also, describe how they are using it, and give lots of information

Speakup survey: http://www.tomorrow.org/speakup/

• Steven will send the link (starts at grade 3)
• Prize for school with highest percentage wise of participation?
• Takes five-ten minutes to fill out

Dec is computer education month

• Encouraging teachers to CODE
• Part of the STEM project
• Register on the website—Dec 9-15 (especially elementary)
• http://csedweek.org/
• Steven will send out more information

Next webmaster/pta web master meeting will be Monday Nov 18, 8:30 -11, and webmasters in the afternoon

• PTA people need to be designated by principal through Evan Herreid

Instructional Tech people come up and demonstrate apps

• Melissa/Educreations https://itunes.apple.com/us/app/educreations-interactive-whiteboard/id478617061?mt=8
• Interactive white board on your screen
• Also an option to record, and play it back,  can insert a picture
• There are featured lessons already created and can search by subject area

How to capture an IPAD screen:

• Apple TV box connected to projector—hardware is on the price list—about 150 total with the cords
• Put in the ticket with Jeff Taylor to determine your setup
• Hook to a flat panel just need hdmi and vga for a projector
• Goes on the public network and the ipad and the box talk together and mirror the image
• Chrome cast will only mirror certain things like netflicks, no way to authenticate so will not work on our system at this point

Tellagami with Doreen Bates:  https://itunes.apple.com/us/app/tellagami/id572737805?mt=8

• Under 13 can use with parental permission
• Good for storytelling
• Used pics for learning to get the background picture or use one of their background pictures
• Can share through twitter/email/text

Colleen Fitzgerald/Read aloud:

• for very young kids--  comes with some pre loaded books

Brian Piekarski:  Myscript calculator:  https://itunes.apple.com/us/app/myscript-calculator/id578979413?mt=8

Michael Wiseman:  Wunderlist:  simple to do list

• Syncs with all your devices
• Can also share with people Like grocery lists with another person

Daisy the dinosaur—Evan Herreid

• Hop scotch- scratch is an alternative for PC

Steven Anderson--Highlights of the State technology plan for our district

• MLC is not BYOD
• BYOD is part of MLC initiative
• School net feedback—mixed and most teachers don’t like it and it doesn't work
• TPACK training continuing and will revise
• Walk thru process will be re-worked
• Continue PD on MLC
• Principals need to be the tech experts so they can have a firm understanding
• Blended learning at all levels, run our own virtual high schools?
• Partner with local universities (Salem, WFU, WSS, Salem, etc) how can they support us better? And us be better partners?

http://wsfcs.k12.nc.us/drafttechplan  (Tech facilitators offered input via today's meet)

Tech Facilitator Meeting October 2013

http://todaysmeet.com/wsfcstfoct2013

Zack Lagrand is back at the service desk.

Kevin Sherrill: Topics for today

• Apple/ Ipad update
• Office 365:  Working on client on office machines
• Pushing out x131 laptops more of them?

New laptops:

• 2100 x-131 laptops were  put out to teachers last year to those who did not receive WFU laptop in prior two years--2300 still had WFU laptop (t-400, t-410)
• Kevin has been talking with Dr. Emory about this disparity
• Decided to cancel the WFU partnership
• The WFU program made sense in the past when laptops were more expensive (WFU is moving to a four year program anyway) so would not work for us since we would then get laptops that were used more and older
• Money was already budgeted to buy WFU laptops, so now are working to reallocate money to add another 2300 of x-131 laptops
• Plan, is to go to board for approval, and then late in November should have new laptops to roll out to teachers.
• Will go to anyone who is a certified  teacher 
• DOT does want (T400’s  back!) 
• For third grade testing and other needs
• Laptops will have a full warrantee
• Moving to a four year lease.
• Ones we have now, will go to a five year lease
• So every teacher should then have a machine with office 2010.

Office 365/Email

• Issues with office machines—not up to date to have office client FireFox patch coming, sometime send button does not show but another work around is to change the reading pain and put at bottom

Secure browsing for October testing

• Will send out instructions to install secure browser for online testing

Wireless:

• Still adding access points to schools 
• Goal get to one access point per classroom
• Sam Dempsey, was able to get one access point per EC classroom (grant)
• Already ordered and will be put in soon (any room occupied by EC teachers, ~300 rooms)
• Carla—will need a room number of where they are located.
• Also with this same grant--they have bought 167 ipads for teachers
• Will replace access points in rooms that already have an access point
• Was explained to principals.  
• If public wireless network is not working well, then possible access points not configured right, and you need to put in a KACE ticket for that
• If grabbing public then perhaps light speed agent not installed correctly?

Lightspeed User Agent

• Partial error happened with the initial install—
• If you go to utilities
• Run light speed fixer upper
• Can also go to add remove and uninstall it and then reinstall it from AICP
• For it to work User agent service needs to be running
• The Service is not getting created if you see those prompt login screens when users access the Internet
• Fixer upper deletes the uaservice.exe file
• If the service is running/in use, you will get message that it’s already running
• Uaservice .exe file is the one to delete
• Still seeing machines, that fixer upper is not working? Then put in a ticket with machine name
• Should work with service pack 2 but have not tested
• Fixer upper will work from your machine as long as the intended machine is turned on

Driver Depot:

go to:

Start

run

\\340srv12\driverdepot

 

• Brings up all the devices we have out there and the drivers for all of them
• Kevin:  wants to have this type of information in the knowledge base and video linked there

Apple IPADS:

• Lots of them are hitting schools now
• Trying to standardize the apps, etc.
• Jennifer Ellington is here to talk about it and Kevin has talked to principals 
• App store is blocked right now but will be unblocked soon for teachers
• They have reviewed many free apps and placed them in a WSFCS app catalog.
• Apple products are on the price list
• Ipads must be shipped to central office 4801 for setup before going to school
• Airwatch is company that deploys the device managment to the ipads and mini’s
• There is some tracking ability with these devices through airwatch
• Puts profiles on the ipads
• Everyone ipad requires passcode
• Emh and school number
• Teachers can change passcode (don't necessarily encourage)  (5 times wrong and it will reset--BAD)
• Otherwise have to hook to a computer and do a complete reset
• Wsfcs APP catalog is a weblink that gives you a catalog of free approved apps that you can install
• School apple id is your generic media account user name @wsfcs.k12.nc.us
• Contact Jennifer as you need the password
• Please do not reset the pw for the media account through mmc
• Volume purchase program—will be able to buy apps at a discounted rate
• Program facilitator at each school will purchase the apps—license will belong to the school district however (if teachers buy apps with their apple ID they don't travel with the device if the teacher leaves)

IOS7 operating system for apple products:

• Apple upgrade servers are blocked right now at school (kids have been trying)

https://skydrive.live.com/?mkt=en-US#!/view.aspx?cid=7B8F9573D4393628&resid=7B8F9573D4393628!186&app=PowerPoint

• They want to do the upgrade in a controlled environment to test
• Authentication through light speed web browser is the main issue right now (need to hit refresh or type in a new web address to get the authentication log-in window)
• has to uccur in the browser every 8 hours

Window is closed for fall surplus, if not revisit in the spring.

Steven Anderson:Power School:

• Getting lots of emails about access for admins
• The push right now is for teachers to take attendance and do grades—that’s all data is going to focus on..all else is in the back burner.
• TA’s and PRT’s will not have power school
• Teacher of record will get a gradebook
• When things settle down,  (in a couple of years) then these other things will happen
• Gradebook Guru’s should support as best he or she can
• Teachers who have not setup gradebook correctly, will become apparent next quarter
• Middle School:  20,20,20,20, 20 for exam
• Common core math:  18.75 and 25 for the exam
• Instructions for all this is on power teacher help:  http://wsfcs.k12.nc.us/powerteacherhelp
• Can not do points and percentages in same gradebook
• Parent portal—Every webpage should have a link to the parent portal page
• http://wsfcs.k12.nc.us/site/Default.aspx?PageID=769
• Home base incidents page: http://www.ncpublicschools.org/homebase/updates/issues/
• Right now, attendance is not shown on progress report,  will be after the next upgrade (parents can see on power parent tho)
• Power teacher app for apple is now available
• Problem--Can't  find district server
• Go into
•  settings
• server
• put in: Wsfcs.powerschool.com
• Then, Go back to login and select a school
• Will work just like computer version 

Power parent app works even better

• They will use Parent user name and pw
• There is No admin one at this time

KACE Tickets:

• Unblock website tickets get sent to Steven
• He judges instructional value and gets with program manager and then Cory "white lists" it,  if approved
• Some sites will have for example, Search engines that let students get to other inappropriate things
• What he needs is an explanation of how they are using it and why
• For unblock tickets and others  put brief description in main box and then in bottom comments box put details (this is the opposite of what Kevin told us in the past)
• There are growing pains with this new webfilter
• Steven handles blocked tickets as soon as he can--makes it a priority
• Question ? Pinterest partially blocked at times (pictures come from other hosted third party sites is sometimes the problem)
• You can sometimes Copy and paste the links that get blocked there
• Youtube should be unblocked for all staff

District PTA

• has a compliance office and a big push for webmaster training (done four trainings so far)
• next training dates is Oct 14 downstairs in Education Building

MS office Home use:

Go to: 

Departments

Technology

Wsfcs employee home user program on the left

• Sign in with school credentials (email )
• 1 instance on 5 machines, and agree to remove if you leave the district (also adobe creative cloud which gives adobe photo shop, etc.)

AUP—Acceptable Use Policy

• Every student should have one on file
• If students didn’t sign purple forms, need to be in cum folders to be in compliance

2013 Speak up Survey:  http://www.tomorrow.org/speakup/

• National survey that collects partner attitudes towards technology
• Use to help determine the needs of your community and students
• Student survey needs a password and it is wsfcs
• Steven to send all the information to us
• Open until Dec 20^th—He will talk to principals about this
• All anonymous
• Takes approximately 10-15 minute survey and mobile friendly

Online courses 

• Are being offered again this year
• http://wsfcs.k12.nc.us/ditcalendar
• For example, curriculum pathways course is really cool

More on the App catalog from Jennifer

• On the main screen of apple device
• See all at the bottom:
• General pw Name of school and School Number with a capital
• If it doesn’t work email Jennifer,  you can let the teachers know

TRAC is supposed to working?

• Could be Profile related?—delete profiles if printer not showing up
• The one requirement for the client to run/For Trac to work, must have .net 3.5 net framework installed and can that can be installed from AICP (under Microsoft net framework 3.5)
• 90 percent of calls about trac are the typo in the printer name
• Run connection refresh or start run and womac /ip

To browse to a print server:

Start

Run

\\and printer server name

• Can right click on the printer and click on connect
• Error message would indicate an error with the server
• On windows 2008 servers there are three different ip methods you can use and causes some conflicts at times
• That’s why they are migrating the print servers back to the local schools
• In the meantime if printer is still not showing up, the only way around it is to install through IP or put in a ticket to delete the printer off the print server
• You can go to Add remove programs to see if net 3.5 is on a machine
• Don’t need to do the "install womac" anymore
• When printers move to the new server, the path name will change
• They will notify us when our print servers  are changed over to the local server.
• A script will run to change the printer assignment path

Endpoint client  not running?

• Could be SP2 and could be something blocking it?
• Let them know machines where it is not running if that happens
• Under utilities manual removal of trend micro (if CPM still on there)
• Bez agent will still on there, but doesn’t matter
• Endpoint: 
• orange just wants a scan, but does still do real time scans with usb etc, but not manual scans on entire machine
• 2:00 am scans are the default scheduled machine scan time which does not "catch up"--it's okay tho
• Red means not updated in a couple of days

Can add more than one printer at one time?

• Trac minor update coming
• Can select multiple machines:
• Chris will put that update out later today
• Either use cntl button and select multiple or scroll
• Will say version 1.4 when it’s updated
• Another 1.5 update is coming -- working on that
• Trac will automatically be updated--nothing for you to do

Tech Facilitator Meeting September 2013

Kevin Sherrill:

Ground rules:  limit talking during meeting at tables

 http://todaysmeet.com/wsfcstfsept2013

Introductions--all around

•  May do an official tech facilitator webpage and picture next month

Email:

• Office 365 is hosted email, wave 15... latest update to 2013 platform
• Spell check went away with this webmail version (available in more advanced browsers)

• Browser Issues:  

• IE7 when you launch, will default to low vision version, more directory type view
• With IE 8 and 9, there is no spell check
• Newest images have IE 8 (for XP) and IE 9 for Windows 7
• Spell check feature is part of the newer browsers like IE 10, Chrome and Firefox

Options at this point:

1)   get over it

2)    Try using a different browser such as chrome and Firefox (some problems with running MS product on a google platform)

3)   IE 10 can be installed (but not on windows XP machines)

• Kicking around the idea of using the Microsoft Outlook client version for front office staff
• Locally installed email client –set up is easy, and is auto discovery.  Just next next, next to install
• Training issues with that? no more than the web app...?
• Kevin doesn’t see it as a big issue
• One issue is that it Only works in Office 2007 and Office 2010
• Spell Check is built right in
• They are testing it at central office, and may pick a couple of schools to test it in the next couple of weeks.
• Steven will test training modules for outlook

• Two login issue, sometimes can use just login name on second login
• Client version would not have to put in whole email twice
• Set home page to inbox?  Might save the second login

Joan Proffitt: 

• The document for email troubleshooting still has some value
• Teachers locked out can be the problem
• So check that first (In MMC)
• Email never tells them they are locked out
• Can wait 15 minutes and automatically resets

Justin Ritchey:  

• Reason for two logins is because we are not hosting email on wsfcs servers anymore 
• Teachers need to use email  on their own machine (own login) sharing machines with one login will be problems for email
• Printing issues with webapp?  They will look into
• Opening attachments is an issue too?  will get back with us
• Issues with phone, see Christine Casstevens (issues with groups)

Kevin

• They have a contract on email and it is free
• PC life cycle refresh is in the plans (some of these issues are related to older computers and older browsers) —They have to –had conversations with Dr Emory
• Chrome/ Firefox may be the better option to use since it will let you create groups
• More information will be forthcoming as we hear more

Web Filter/Wireless networks:

• Two wireless networks:  Public and Managed
• No MLC networks
• Public is only for "off domain devices"
• There is no value in connecting to it with network devices
• Off domain, would be anything other than windows 7 or windows xp, such as tablets, phones, etc.
• If you see the Yellow flag on wireless means there is no Internet access
• Front end of new web filter comes with a log in screen
• It provides filtering to your group (such as the teacher group or student group)
• If you change to local users can use guest with password wsfcs
• If you are getting on a network device, then the "agent" needs to be pushed out to that machine so it can be recognized as a known device
• IN AICP, you can manually install the agent on a machine--called Lightspeed user agent 
• Teachers should bring their laptops in and login to get the updated agent
• Several things that were unblocked maybe blocked again, and you might have to put in KACE tickets to have them reviewed
• ISSUE --If AP's and Principals are connecting to the wireless on their mobile devices, they need to go to safari to authenticate each day before doing a walkthru
• They definitely will have to authenticate before they do their walks

Policy on email on personal devices:

• Official policy is still not in place and a phone can be confiscated if there were to be a question raised and school email is on there

• Do not help people set up email on personal phones !

IPAD purchasing process and the following mobile devices now on the official Price list

• Mini’s
• Galaxy tablets
• Nook e-reader will be on there (CDW is getting a contract with Barnes and Noble)
• Kindle is on there too
• All will connect to public only
• Purchasing process is on the technology pricelist
• They must ship to central office building—must be managed/deployed and set up with a subcontractor  (air watch)
• Do not have a volume price plan with Apple yet
• App store will not work yet until they figure out the contract details
• There is a nice cart and cases for the ipads
• Recommends you buy the otterbox case
• Mclass app and dibels will not prompt for login,  have to go to safari first to get the authorization prompt, otherwise they will not work
• Don’t send in ipads in for repair,  have to go through the apple care claim
• Ipad mini’s have no cases with them

 Carla Miller:

• Where is my laptop for new teachers?
• Numbers are from HR
• T400 models are The models we are getting
• See Carla after the meeting
• We are looking at ending the contract with Wake Forest?
• All part of that recycle/refresh discussion
• No funding source right now for additional classroom solution /science carts

 Surplus/Carla

• Working but old equipment survey:  http://wsfcs.k12.nc.us/techequip
• SN4, SN5 machines--They want to know if you have working ones and want to get rid
• Standard pickup in October:  officially equipment that does not work
• What about old laptops, put it on the surplus list, anything lower than R40’s

Go to Webportal to access surplus spreadsheet

• Tech facilitators
• Info for tech facilitators
• Request for information
• Pick your school
• Open the file
• By next Friday, the spreadsheets should be available
• Drop down to check out the document to edit it
• For monitors, Carla  does not need serial number
• Desktop / laptop needs serial numbers
• Save it and check in file
• Make sure you do check it back it
• Deadline is Sept 30^th
• Person in your building should go with the recycle pickup person to the spot where equipment is stored

 Carla on Printers:

• Had about 500 printers in stale state ove
• Now about 83 devices not reporting into strategic
• Could be IP address changed?
• Let Carla know if IP address changed (printer moved?)
• Carla needs to know if printers are moved
• Put in a ticket (she needs as much information as possible)  needs to know printer name and IP address
•  Threshold is 15% for ordering a new cartridge 

 ALS/ISS classrooms:

• Want to see more computers in those rooms
• Carla will do survey, and you will receive more
• They will also look at wiring in next couple of weeks
• They will make sure there are four in those rooms

Kevin--Please discourage teachers from calling the help desk, contact Tech Facilitators first.

Joan Proffitt:

• Majority of calls has been email related
• KACE tickets need to be our main source of problem management
• Data Managers will be the first point of contact for Power School
• They can call their team leader and get people unlocked and reset, can also call help desk or put in a ticket
• Only assign to the service desk not to individuals
• Only people in school allowed to assign tickets is Data Manager, and Tech Facilitator
• 6 failed attempts on power school and the will be locked out

 Monitoring tickets that go into "limbo":  Joan does not monitor (except in the summer)

Chris Corbin:

Images List:  

• Image Document is on the Tech Facilitator WebPortal. Information for Technology Facilitators > Documents > Technical > Image Deployment  https://webportal.wsfcs.k12.nc.us/sites/Techfaq/Information%20for%20Technology%20Facilitators/Documents/Technical/Image%20Deployment/WSFCS%20Workstation%20Image%20Information%20v2.7.pdf
• All lenovo desktops are now in M series
• X51 and X41 he will have images out on the server now
• Updated software
• IE 9 is the new image
• IE 8 is highest on windows XP
• Windows XP, office 2003
• Any windows 7 machines, have office 2010
• Light speed user agent is in images
• Malwarebytes?: needs updated...Chris will

X131 not being able to image question...?

• Check date and time in bios
• Password reset utility
• use .\wsadmin to login as wsadmin on windows 7 machines

Printing: 2 goal approach:

 1)   get a printer on a machine by any means necessary

2)   enable TF’s to achieve this with a centralized action

a)   TRAC/WoMac (centralized)

b)   Manual IP based install

Chris will send the IP based directions or put on webportal (Here are Downs directions for adding an IP printer )

First thing that has to happen: TRAC

• TRAC:  its under utilities
• Type in school number to filter for your school
• Assign printer:
• Printer assigned does not mean it shows up

Type out : for example:  \\516DC01\M516P200003

• Keep a spreadsheet with names of printers
• All you have done is add them
• Now, the workstation client has to run
• Runs during login script
• If user is already logged in
• Go to:
• Start
• All program
• Utilities
• Connection refresh

Or...

• Start run
• Womac /ip (that’s a space after womac)
• Womac /? (to see the list)
• If slow loading the printer, it’s probably downloading the drivers for that printer

• TRAC installing does not have to have the computer be turned on to add the printers
• Can use this to map drives (for example the Y drive) Chris will get a sheet for that
• They still have to be in the group to get access to Y drive
• They will start deploying the client on Monday

Issues with Print servers

• Eprint01 and 02 and others (five of them) serving all the printers in the district (~500)
• Some print servers were messing up because of this.
• They have decided to put printer services back to the local school servers
• Imaging also has to stay at the local schools
• Therefore, at this point have to replace the school servers since imaging and now printing has to stay on the local level
• Some shuffling around will happen too (since not enough money to replace all servers)
• "System Center" Could let you image multiple machines at a time (coming)

 Needs yearbook and staff yearbook rosters, CSV file with student number

To give them more space

• Default level of space is 50MB,  new teachers get only 50 to begin with and have to MANUALLY change it to 300 MB quota

 Steven Anderson

• Why teachers are not in power school yet?--10 day head count is more important
• We mark present not absent
• Unless you have period attendance...those teachers are 
• Sept 10th, teachers will get access
• Principals and data managers will receive teacher passwords on Friday

 Taking attendance

• Watch how to take attendance video
• Grade book guru was trained --they are the only people who can help
• Power teacher help:  http://wsfcs.k12.nc.us/powerteacherhelp
• Main things is getting UID to them
• Don't right it down (violation of AUP) 
• Need to memorize
• Can go to WSFCS.k12.nc.us/UID (need to be on school computer to retrieve)
• Teachers should go to user options
• There is a different URL for teacher and admins

• Takeattendance cheat sheet is on teacher help:  http://wsfcs.k12.nc.us/powerteacherhelp
• Term weights for courses previously were setup by district--Teacher has to setup
• NC teacher effectiveness tool
• Ticket may have to put in if certain links not working. 
• Schoolnet deciding whether or not to join, 4 $ per student
• Looking for volunteers to participate. 
• Have to decide by March whether or not to invest
• There will be No district wide training 
• Focus on a small group of teachers to test it
• There are school net how to videos people can search 
• Refer then to power source if people ask
• It's available but not supporting it
• New teachers need to activate accounts to get courses 
• See if they can login, do password recovery. 
• Check distant learning tab to see if they have courses assigns
• PRT and assistants do not have courses only teachers with gradebooks

MLC and BYOD sessions this summer

• Working through policy decisions 
• How to disseminate to parents ?

Doreen Anderson

• Intel teach:  http://www.intel.com/content/www/us/en/education/teach-elements-collaboration-in-the-digital-classroom-video.html
• Sept 23 - nov 15
• Blog post coming out on Monday 
• Limited to 15 people 
• Will have access to intel tools
• Teachers would get 3.0 CEU's
• May offer another again if lots of interest

 Melissa and net trekker 

• Can access through learning Village 
• Parents can get there too
• Info will be available: WSFCS/Melissa 

http://wsfcs.k12.nc.us/melissa

Net trekker for parents communication tool kit

• Each school has a generic user name and password
• Only for middle and elementary schools
• Also on her page a list of user names and pw
• Will post on edmodo

blog will be coming out:  http://wsfcsintouch.blogspot.com/

Evan Herreid

• Media caste:  server is offline for repairs possibly back by next week

School wires:

• Teachers hired after August 15 put under CPI
• And process is slow to get them updated on 
• Some faculty And staff 
• If someone is under the viewer tab then everyone else is blocked out
• Groups; you can add and delete for pages you are wanting limited access
• Evan will create a screen cast

Screencastomatic is what Evan uses:  http://www.screencast-o-matic.com/

• Do not delete sections
• Marketing and communications handles problems with directory lists

Learn 360

• Old teachers can still log in as they have
• Full email address
• Pw ws...
• Students
• WSFCS and school id
• pw:   ws...

• After 10 days new teacher will be added
• Kacearticle 65 about how to create a learn 360 account 

Spanish translations articles data team working on those for k12 progress reports

Displaying iPad devices on tv?

Harder to do:  adapter on price list?  

Apple TV ? A solution 

Ticket for repair of flat screens