Tech Facilitator Meeting September 2013

Kevin Sherrill:

Ground rules:  limit talking during meeting at tables

 http://todaysmeet.com/wsfcstfsept2013

Introductions--all around

•  May do an official tech facilitator webpage and picture next month

Email:

• Office 365 is hosted email, wave 15... latest update to 2013 platform
• Spell check went away with this webmail version (available in more advanced browsers)

• Browser Issues:  

• IE7 when you launch, will default to low vision version, more directory type view
• With IE 8 and 9, there is no spell check
• Newest images have IE 8 (for XP) and IE 9 for Windows 7
• Spell check feature is part of the newer browsers like IE 10, Chrome and Firefox

Options at this point:

1)   get over it

2)    Try using a different browser such as chrome and Firefox (some problems with running MS product on a google platform)

3)   IE 10 can be installed (but not on windows XP machines)

• Kicking around the idea of using the Microsoft Outlook client version for front office staff
• Locally installed email client –set up is easy, and is auto discovery.  Just next next, next to install
• Training issues with that? no more than the web app...?
• Kevin doesn’t see it as a big issue
• One issue is that it Only works in Office 2007 and Office 2010
• Spell Check is built right in
• They are testing it at central office, and may pick a couple of schools to test it in the next couple of weeks.
• Steven will test training modules for outlook

• Two login issue, sometimes can use just login name on second login
• Client version would not have to put in whole email twice
• Set home page to inbox?  Might save the second login

Joan Proffitt: 

• The document for email troubleshooting still has some value
• Teachers locked out can be the problem
• So check that first (In MMC)
• Email never tells them they are locked out
• Can wait 15 minutes and automatically resets

Justin Ritchey:  

• Reason for two logins is because we are not hosting email on wsfcs servers anymore 
• Teachers need to use email  on their own machine (own login) sharing machines with one login will be problems for email
• Printing issues with webapp?  They will look into
• Opening attachments is an issue too?  will get back with us
• Issues with phone, see Christine Casstevens (issues with groups)

Kevin

• They have a contract on email and it is free
• PC life cycle refresh is in the plans (some of these issues are related to older computers and older browsers) —They have to –had conversations with Dr Emory
• Chrome/ Firefox may be the better option to use since it will let you create groups
• More information will be forthcoming as we hear more

Web Filter/Wireless networks:

• Two wireless networks:  Public and Managed
• No MLC networks
• Public is only for "off domain devices"
• There is no value in connecting to it with network devices
• Off domain, would be anything other than windows 7 or windows xp, such as tablets, phones, etc.
• If you see the Yellow flag on wireless means there is no Internet access
• Front end of new web filter comes with a log in screen
• It provides filtering to your group (such as the teacher group or student group)
• If you change to local users can use guest with password wsfcs
• If you are getting on a network device, then the "agent" needs to be pushed out to that machine so it can be recognized as a known device
• IN AICP, you can manually install the agent on a machine--called Lightspeed user agent 
• Teachers should bring their laptops in and login to get the updated agent
• Several things that were unblocked maybe blocked again, and you might have to put in KACE tickets to have them reviewed
• ISSUE --If AP's and Principals are connecting to the wireless on their mobile devices, they need to go to safari to authenticate each day before doing a walkthru
• They definitely will have to authenticate before they do their walks

Policy on email on personal devices:

• Official policy is still not in place and a phone can be confiscated if there were to be a question raised and school email is on there

• Do not help people set up email on personal phones !

IPAD purchasing process and the following mobile devices now on the official Price list

• Mini’s
• Galaxy tablets
• Nook e-reader will be on there (CDW is getting a contract with Barnes and Noble)
• Kindle is on there too
• All will connect to public only
• Purchasing process is on the technology pricelist
• They must ship to central office building—must be managed/deployed and set up with a subcontractor  (air watch)
• Do not have a volume price plan with Apple yet
• App store will not work yet until they figure out the contract details
• There is a nice cart and cases for the ipads
• Recommends you buy the otterbox case
• Mclass app and dibels will not prompt for login,  have to go to safari first to get the authorization prompt, otherwise they will not work
• Don’t send in ipads in for repair,  have to go through the apple care claim
• Ipad mini’s have no cases with them

 Carla Miller:

• Where is my laptop for new teachers?
• Numbers are from HR
• T400 models are The models we are getting
• See Carla after the meeting
• We are looking at ending the contract with Wake Forest?
• All part of that recycle/refresh discussion
• No funding source right now for additional classroom solution /science carts

 Surplus/Carla

• Working but old equipment survey:  http://wsfcs.k12.nc.us/techequip
• SN4, SN5 machines--They want to know if you have working ones and want to get rid
• Standard pickup in October:  officially equipment that does not work
• What about old laptops, put it on the surplus list, anything lower than R40’s

Go to Webportal to access surplus spreadsheet

• Tech facilitators
• Info for tech facilitators
• Request for information
• Pick your school
• Open the file
• By next Friday, the spreadsheets should be available
• Drop down to check out the document to edit it
• For monitors, Carla  does not need serial number
• Desktop / laptop needs serial numbers
• Save it and check in file
• Make sure you do check it back it
• Deadline is Sept 30^th
• Person in your building should go with the recycle pickup person to the spot where equipment is stored

 Carla on Printers:

• Had about 500 printers in stale state ove
• Now about 83 devices not reporting into strategic
• Could be IP address changed?
• Let Carla know if IP address changed (printer moved?)
• Carla needs to know if printers are moved
• Put in a ticket (she needs as much information as possible)  needs to know printer name and IP address
•  Threshold is 15% for ordering a new cartridge 

 ALS/ISS classrooms:

• Want to see more computers in those rooms
• Carla will do survey, and you will receive more
• They will also look at wiring in next couple of weeks
• They will make sure there are four in those rooms

Kevin--Please discourage teachers from calling the help desk, contact Tech Facilitators first.

Joan Proffitt:

• Majority of calls has been email related
• KACE tickets need to be our main source of problem management
• Data Managers will be the first point of contact for Power School
• They can call their team leader and get people unlocked and reset, can also call help desk or put in a ticket
• Only assign to the service desk not to individuals
• Only people in school allowed to assign tickets is Data Manager, and Tech Facilitator
• 6 failed attempts on power school and the will be locked out

 Monitoring tickets that go into "limbo":  Joan does not monitor (except in the summer)

Chris Corbin:

Images List:  

• Image Document is on the Tech Facilitator WebPortal. Information for Technology Facilitators > Documents > Technical > Image Deployment  https://webportal.wsfcs.k12.nc.us/sites/Techfaq/Information%20for%20Technology%20Facilitators/Documents/Technical/Image%20Deployment/WSFCS%20Workstation%20Image%20Information%20v2.7.pdf
• All lenovo desktops are now in M series
• X51 and X41 he will have images out on the server now
• Updated software
• IE 9 is the new image
• IE 8 is highest on windows XP
• Windows XP, office 2003
• Any windows 7 machines, have office 2010
• Light speed user agent is in images
• Malwarebytes?: needs updated...Chris will

X131 not being able to image question...?

• Check date and time in bios
• Password reset utility
• use .\wsadmin to login as wsadmin on windows 7 machines

Printing: 2 goal approach:

 1)   get a printer on a machine by any means necessary

2)   enable TF’s to achieve this with a centralized action

a)   TRAC/WoMac (centralized)

b)   Manual IP based install

Chris will send the IP based directions or put on webportal (Here are Downs directions for adding an IP printer )

First thing that has to happen: TRAC

• TRAC:  its under utilities
• Type in school number to filter for your school
• Assign printer:
• Printer assigned does not mean it shows up

Type out : for example:  \\516DC01\M516P200003

• Keep a spreadsheet with names of printers
• All you have done is add them
• Now, the workstation client has to run
• Runs during login script
• If user is already logged in
• Go to:
• Start
• All program
• Utilities
• Connection refresh

Or...

• Start run
• Womac /ip (that’s a space after womac)
• Womac /? (to see the list)
• If slow loading the printer, it’s probably downloading the drivers for that printer

• TRAC installing does not have to have the computer be turned on to add the printers
• Can use this to map drives (for example the Y drive) Chris will get a sheet for that
• They still have to be in the group to get access to Y drive
• They will start deploying the client on Monday

Issues with Print servers

• Eprint01 and 02 and others (five of them) serving all the printers in the district (~500)
• Some print servers were messing up because of this.
• They have decided to put printer services back to the local school servers
• Imaging also has to stay at the local schools
• Therefore, at this point have to replace the school servers since imaging and now printing has to stay on the local level
• Some shuffling around will happen too (since not enough money to replace all servers)
• "System Center" Could let you image multiple machines at a time (coming)

 Needs yearbook and staff yearbook rosters, CSV file with student number

To give them more space

• Default level of space is 50MB,  new teachers get only 50 to begin with and have to MANUALLY change it to 300 MB quota

 Steven Anderson

• Why teachers are not in power school yet?--10 day head count is more important
• We mark present not absent
• Unless you have period attendance...those teachers are 
• Sept 10th, teachers will get access
• Principals and data managers will receive teacher passwords on Friday

 Taking attendance

• Watch how to take attendance video
• Grade book guru was trained --they are the only people who can help
• Power teacher help:  http://wsfcs.k12.nc.us/powerteacherhelp
• Main things is getting UID to them
• Don't right it down (violation of AUP) 
• Need to memorize
• Can go to WSFCS.k12.nc.us/UID (need to be on school computer to retrieve)
• Teachers should go to user options
• There is a different URL for teacher and admins

• Takeattendance cheat sheet is on teacher help:  http://wsfcs.k12.nc.us/powerteacherhelp
• Term weights for courses previously were setup by district--Teacher has to setup
• NC teacher effectiveness tool
• Ticket may have to put in if certain links not working. 
• Schoolnet deciding whether or not to join, 4 $ per student
• Looking for volunteers to participate. 
• Have to decide by March whether or not to invest
• There will be No district wide training 
• Focus on a small group of teachers to test it
• There are school net how to videos people can search 
• Refer then to power source if people ask
• It's available but not supporting it
• New teachers need to activate accounts to get courses 
• See if they can login, do password recovery. 
• Check distant learning tab to see if they have courses assigns
• PRT and assistants do not have courses only teachers with gradebooks

MLC and BYOD sessions this summer

• Working through policy decisions 
• How to disseminate to parents ?

Doreen Anderson

• Intel teach:  http://www.intel.com/content/www/us/en/education/teach-elements-collaboration-in-the-digital-classroom-video.html
• Sept 23 - nov 15
• Blog post coming out on Monday 
• Limited to 15 people 
• Will have access to intel tools
• Teachers would get 3.0 CEU's
• May offer another again if lots of interest

 Melissa and net trekker 

• Can access through learning Village 
• Parents can get there too
• Info will be available: WSFCS/Melissa 

http://wsfcs.k12.nc.us/melissa

Net trekker for parents communication tool kit

• Each school has a generic user name and password
• Only for middle and elementary schools
• Also on her page a list of user names and pw
• Will post on edmodo

blog will be coming out:  http://wsfcsintouch.blogspot.com/

Evan Herreid

• Media caste:  server is offline for repairs possibly back by next week

School wires:

• Teachers hired after August 15 put under CPI
• And process is slow to get them updated on 
• Some faculty And staff 
• If someone is under the viewer tab then everyone else is blocked out
• Groups; you can add and delete for pages you are wanting limited access
• Evan will create a screen cast

Screencastomatic is what Evan uses:  http://www.screencast-o-matic.com/

• Do not delete sections
• Marketing and communications handles problems with directory lists

Learn 360

• Old teachers can still log in as they have
• Full email address
• Pw ws...
• Students
• WSFCS and school id
• pw:   ws...

• After 10 days new teacher will be added
• Kacearticle 65 about how to create a learn 360 account 

Spanish translations articles data team working on those for k12 progress reports

Displaying iPad devices on tv?

Harder to do:  adapter on price list?  

Apple TV ? A solution 

Ticket for repair of flat screens