Technology Facilitator's Meeting, October 28, 2010

New person--Dianne Phillips—Clemmons MS

Betty Weycker:  "Remember the individual child…"

Bill Park—WinstonNet—Connect your community Grant—a partnership with WS/FCS

• 1750 families have computers in their home thanks to this Grant
• CYC:  “Connect Your Community”
•       Bill Park:  is not a tech person…Cathy Davidson is project supervisor
• They have roughly a million dollar grant
• Free computer training starting November 29^th
• call for more information (336) 703-4138
• He is at 475 Corporate Square Drive  --34512
• He is wcpark@wsfcs.k12.nc.us

Kevin Sherrill:

Carla Miller:  “End of Life Survey”—One more day to do that—working computers and monitors that you no longer use.  No laptops

• Surplus:  About 70% finished—should be done by tomorrow…
• If you have something else that needs to be added, put it on the spreadsheet and let Carla know (especially TV’s)

• Courier Service:  How process is going with the Courier Service:  Carla is looking at the process.  If an item is not there when they go to pick it up, then they will close the ticket.

Nook/Kobo:  (electronic readers), schools have wanted to buy.  They are looking at them--Nook Barnes and Noble, and Kobo from Borders.

• They felt like the Nook was a better built machine. 
•  It is School based decision. 
• Technology is not supporting them at this point for repair, some can connect to the WI-FI.

Classroom Solution: 

• Title 1 budget and purchasing has picked up on that. 
• Make sure you put in an assist ticket to do a survey for the rooms you want done. 
•  Be aware that pricing is changing all the time. 
• They need to work with maintenance. 
• Order through Assist ticket when ready to buy. 

Assist: 

• What you do with your teachers is up to you..But they encourage you to use it with your teachers.
• Requester:  anyone who creates a ticket…May simplify the categories in the next couple of weeks
• Make sure the ticket information from teachers is up-to-date, and complete before assigning to the service desk.Remember there are only FOUR people on the service desk. 
• Link to software clearning house: http://www.wsfcs.k12.nc.us/22351032313577150/blank/browse.asp?a=383&BMDRN=2000&BCOB=0&c=60922&22351032313577150Nav=|&NodeID=171
• Before you write a Grant for software, it needs to be approved first.  For example, Just recently, having a problem getting a program to work--the software did not go through the software approval process. 
• GET a trial copy to Sherry to test it first.
• Better to look at the tickets to find comments--look for the flags
• Make sure when you use comments you do NOT check INTERNAL ONLY…otherwise it just stays on the ticket, and does not get corresponded.
• Do not reply to e-mail for comment notification e-mails--instead Log back into assist and edit comments.
• Reports section of assist:  share with your principal…if the number of days the ticket was open is wrong, report that to Kevin.
• ONCE you OPEN a ticket, make sure you ASSIGN IT…Service desk is not looking at the Master Queue list
• Unapproved software list is still on the technology page, Software Approvals... 
• Marlo sends e-mail to instructional services first and often have to wait :( —The more information you can give about the software, the better—how are you using it ?  where did you get the software, etc.?
• Kevin spent a fair amount of time on the flow chat showing the assist ticket flow process.
• Comments:  go back to whoever submitted the ticket.  Anyway to extend the time…of a closed ticket??
•  It is five days, and school wires won’t extend it.  You can reference the old ticket number (especially an issue with hardware repairs)
• Remember, you can only “assign to the service desk” or yourself or another tech facilitator in your school..
• Can set up e-mail rules to control the flow of your notification.  (Jim will put instructions for doing this on the web-portal)
• By queue, you can see what tickets are waiting to be assigned.
• Auto-assigned categories: Data Management, media services

Compu-trace:  https://cc.absolute.com/  Guest Speaker-- "ROYCE"

• Log-in with your e-mail address and password
• Part of every new purchase and on every computer
• Every machine come with  a Bios agent,  and an application agent communicates with compu-trace.
• Asset tracking Page:  has a call history, is most popular…
• Computrace is not just a theft recovery tool. Excellent inventory tracking. 
• Alerts tab:  set them so you can be alert and be notified if anything unusual happens.  You can get a malware notification.  Or notification that their drive is full, etc..
• "Device freeze" can be locked down at the OS level,  user messaging can be used to correspond to the user.

Jackie Pierson:  Media Services:

• LSTA(Library Science/technology) Grant—five schools got this grant…it is a “print” grant.  Public libraries gets technology $10,000, and a matching $2500    
  

• Mt Tabor,
• N. Forsyth
• Sedge garden
• Sherwood Forest
• SouthEast Middle
• MTAC committee should be meeting at your school....MTAC  decided this grant
• Inside Destiny—There are 65 "e-ready" classic books already.
• The ones inside destiny—are through adobe reader, 1 reader at a time.  Huckleberry Finn for example…The little @ sign indicates it is in “e” format.

Principals are very "in-tune" with the e-books  

Marlo Gaddis:

Update, a corruption took place on Learning Village Update. 

• No data was lost, have had to re-build the framework…
• will not be upgraded since they are just trying to get it back to the way it was. 
• There will be a new hosted version that should facilitate upgrading in the future.
• Career start teachers have been calling…so it has been being used—hopefully will be in the TBT tomorrow.

On-Line staff development—on-line courses ending for October.  May want to remind teachers.

Staff Development:  they are down one instructional technologist, demand for training is outstanding.  If you schedule open labs, make sure you have a list of teachers who will attend. 

NCEEF:  Teacher evaluation on-line.  Marlo has been getting Tickets about log-ins.  DOT does not have anything to do with that internally at this time.  First check with principals—they re being trained.  Don’t think user names and passwords have been sent yet.

TEACHSCAPE:  company we use for classroom walk-through—Marlo is “pulling numbers” tomorrow for this quarter.

• http://www.teachscape.com/html/ts/nps/index.html
• PLC model and using this tool--"Teachscape Reflect":
• Could be used as a reflective tool for teachers to use and help one another. 
• There are linking the NC evaluation instrument with this device..you can tape your lesson and tag the different pieces of evidence.
• Can also take still photos—evidence in the classroom—activity sheet vs. a worksheet, classroom environment, etc..
• Cost: ~$4800 for the camera…the video is only viewable on the website. 
• National Boards should work with this product.
• There is an OPT out policy for video—parents would have to say they don’t want there children to be filmed…
• Go to here to find the resources that Marlo is sharing from her conference
• http://wsfcs.pbworks.com/
• "Teacher works academy resources"
• Look under the conferences folder on the right.
• Talked to lots of important people in education circles.

 Betty Weycker:  “Race to the Top”—"NC education cloud". 

• Federal Initiative to give schools money—what will be technology’s role? 
• From Governor Purdue…MCNC is one of the groups who is involved with this…Program Director—Phil Emer (used to be a director of MCNC)
• Friday Institute:  center near NCSTATE.  MCNC is a partner with e-rate
• One of the major things coming with all of this is:  on-line assessments…on a regular basis—and we have to be prepared to implement.  Learning Management systems—like success maker or compass.  Now, the state might mandate it. 
• The “CLOUD”—off-site management for all of this—they will provide, but we have to be able to access it.  Huge thing for Betty is the infrastructure to support it.
• Cloud—hosted services…
• We already have the band-width in place, other districts don't
• State can own some of these resources and our job to use them and give information back
• Every child will have to be tested…on-line
• Other devices?  IPADS?  Whatever the devices are remains to be seen…IPADS don’t have flash (major draw back of them)
• Dell and other are out there trying to satisfy the needs for the "Race to the Top"…
• No one has any real answers right now as to what will be the best devices for online assessments
• State will update our e-mail system (though the Microsoft e-mail—MS Live)
• Voice over Ip phones/State will take care of some of these resources.
• Cloud enabled LEA (servers will be hosted throughout the state)
• Jackie Pierson—We may see  a new form of Learn 360/Discovery Streaming soon as part of Race to the Top
• Betty will post this on the web portal and we should read it…
• Some schools will be dramatically more affected than others. 

Another technology piece is coming along…2006 school bonds

Reagan, Parkland, Sherwood forest, Rural Hall, Sedge Garden, Glenn, Downtown—all these schools will get complete classroom solutions. 

Reagan had 20 and now 60 additional will be done soon.

 General Reminders:

• Make sure teachers are checking the box to "Post to Parent Assist"
• MTAC will be discussing a better (hopefully on-line solution) for the Purple Acceptable Use Policy Forms that students must sign.
• Alert Now--Message retrieval link can be put back on home pages
• "E-Docs" is coming...where teachers can retrieve their pay stubs on-line.
• Employees will log in using their Employee ID number (found on your pay stub, or ask Media person to look up on Destiny or through the district website)
• Can Find the website under Employees--resources--administration--wsfcs administration resources--employee user ID look up:http://intranet.wsfcs.k12.nc.us/Public.nsf/InternetMenu?OpenForm
• e-docs will be alive starting next wednesday nov 3
• Next Meeting is December 2nd

Edmodo --Social Learning in the Classroom

In a recent  discussion with a teacher the question was raised:   "Why can't we have a platform like Facebook for teachers?" to be able to interact with students? My Friend, Jennifer Lagarde highly recommends this educational version of Facebook:  http://www.edmodo.com/home/   She says her teachers love it.  I signed up for a generic tjmswsnc account with my "usual" password, if anyone at school wants to try it before signing up yourself

What is edmodo video:
http://www.edmodo.com/?language=en&auto_selected_lang=true#

Guide to edmodo:
http://www.edmodo.com/guide/

Edmodo blog:
http://blog.edmodo.com/

Here are some testimonies from teachers with ideas:

edmodo in L/Arts:
http://projects.minot.k12.nd.us/groups/chris/weblog/6dae5/

http://usgovteducatorsblog.blogspot.com/2010/06/edmodo-new-tool-for-connecting-in.html

http://blog.edmodo.com/2010/02/02/teachers-corner-robert-millers-edmodo-experience/

http://www.freetech4teachers.com/2009/01/edmodo-microblogging-for-students.html

http://www.pbs.org/teachers/mediainfusion/2010/07/edmodo-a-great-and-interesting-new-opportunity.html

http://www.appappeal.com/app/edmodo/

Check out how another school is using social networking:
http://www.northjersey.com/news/111909_New_Milford_teachers_using_Twitter_social_media_sites_to_engage_students.html


School Policies on Social Networking with Students:

http://tjmstechtips.blogspot.com/search/label/Facebook

Interference with Wireless signal? Check out some of these possible sources of problems



I was researching why the wireless signal in our two trailers here at Jefferson Middle School seems to go down everyday around the same time.  I was wondering if it had anything to do with the sun, or perhaps or some human cause?

I found this interesting article on how some everyday items can interfere with a wireless network

http://www.homeandlearn.co.uk/bc/bcs6p3B.html

Some electric devices known to clash with your wireless signals are:

• Digital phones
• A Baby's cot monitor
• Blue tooth gadgets
• Other wireless router

Other issues can be caused by objects getting in the way. If a signal is sent to your computer then it may get bounced off walls, windows, glass mirrors, carpeted floors, and many other objects, before it reaches your computer. At the PC end, this can mean a slow connection. The radio waves are travelling at the same rate but, due to signal bounce, it's taken longer to reach its destination. Things that can cause problems for your wireless router are:  

• Glass doors, glass mirrors, glass in windows
• Shiny metallic surfaces
• Fish tanks (it's the water)
• Internal walls made of brick
• Stud partitioning in walls
• Carpets

The sun produces electromagnetic waves too, and I was wondering if perhaps they could be interfering with the waves of the wireless network?  Here's an interesting article on solar outages:

http://www.radio-electronics.com/info/satellite/solar-effects/sun-solar-outages-basics-tutorial.php

Sweet Search

Sometimes the most difficult part of students doing research is sorting through the mass of internet information some of which can be unreliable. Consider having your students try:

 " Sweet Search"
http://www.sweetsearch.com/

 or

 FindingDulcinea

http://www.findingdulcinea.com/


Here's more about it on the WSFCS In touch blog:


http://wsfcsintouch.blogspot.com/2010/09/your-search-has-never-been-sweeter.html

Help Jefferson Middle School move from the 19th to 21st Century!

Brent Atkinson, our School Improvement Team leader and 8th science teacher is a guest writer on the blog this week.  Brent does a fantastic job describing the challenging technology situation we are in at Jefferson Middle School:  Brent:

"You may have noticed walking around our school, we are quite technologically defunct compared to nearly all other middle schools. Our teachers (according to the working conditions survey) feel they do not have access to the technology they need to foster 21st century learning. The district student to computer ratio is 2.36 while ours is 4.03!  Nearly twice the number of students for every computer!

Mr. Martin left our school with a great "gift" in that we have a large reserve of cash from previous year's magazine sales. Apparently, the district may take the money to fill gaps in the budget for next school year.

We have been meeting to discuss how this money could be best spent for our students, and  we agreed on the following proposal:

• The staff at TJMS has set a GOAL,  with the PTA and corporate sponsors, to acquire 30 laptops per grade level and encore (120 total: Dell minis) and fit 20 classrooms using Department of technology's "classroom solution."

• We propose to use the money available now to plant a seed of excitement for staff, students ,parents and our community by purchasing 20 Dell minis per grade level/encore (80 total at a cost of ~ $40,000) and completing 5 classroom transformations under the "classroom solution" guidelines (one per grade level/encore and one open space, such as the media center at a cost of ~$30,000).

The district will be installing their 1000th classroom solution by the end of the school year. Jefferson currently has none."

Thanks Brent for being a leader in this movement! 

 
 This is a tenative outline of our ACTION PLAN

1. Downs and Atkinson  presented our need to the PTA Board on October 7th:
• Downs and Atkinosn presented an Overview of the Classroom Solution and a short video outlining the needs here at Jefferson and also showed what life could be like under the "classroom solution".
• We will also outline the costs of the classroom solution and suggest we outfit rooms with pretty much everything except the response systems for now--instead purchasing a set or two to be shared for the time being.
  
  
2. Jennifer Holland, Cindy Dietrich and Mark Schnably are working on a flyer/brochure outlining our needs and goals.
   
   
3. Elizabeth Hobson and Mike McDowell will be working with Dan Kornelis (Vice President of our PTA) to act as liaisons with corporate sponsors to help us raise funds to achieve our overall goal of 20 classroom solutions and 30 laptops per grade level and encore.
   
   
4. A PTA grant sub-committee will also be creating a "grant proposal" type of document that we can use to apply for larger grants and other documentation for corporate sponsorship.

If you would like to help us, please e-mail me at:  jdowns@wsfcs.k12.nc.us or contact our school at 336-774-4630 and we will happy to discuss our plans with you.

Resources on the Classroom Solution:

The following are the main components of the "Classroom Solution" with links to more information on each of them:

1. 55" LCD TV (The standard for Middle and High School in WS/FCS is the LCD TV as opposed to Smart Boards)
2. Document Camera --Lumens from CSI
3. Mobi-Pro Teacher Pad from E-instruction
4. Sound System for the classroom from Light Speed Technologies 
5. AV Cart (looking for links)
6.  Response System:
• (We are looking at purhcasing a few of these for the school to share among the classrooms that Are equipped with the Classroom Solution).
• #2 Core, 32-Pad RF System Pulse

Links to Research on Classroom Solution Components:

Sound System

• Research Review of Sound Enhanced Classroom Technology
• Why classroom amplification systems help teachers and students
• Power Point from "Kids First" on affects of sound systems in the classroom
• Sound Systems on the Rise in Schools

Classroom Response Systems:

• What the research says, and more research...
• Why use a classroom response system?
• Classroom Response and Communication Systems: Research Review and Theory
• Use of a classroom response system to enhance classroom interactivity

Document Cameras:

• Use of Document Cameras in the Classroom

Mobi Tablet Research:

What the research says...

General research on the Use of technology in Classrooms:

• Technology in Education

Tech Meeting 9/23/2010

Meeting notes: Betty Weycker:

Betty Showed a Star-fish video,  an inspirational story on YouTube.

It was the summer from "you know what",  but they pulled it together

New tech Facilitators:
Courtney Talor, Kimberly Park Elem
Forest Sturgess Mineral Springs
Randy Shearer Petree Elem?
Crystal Joyce Walkertown Elem
Brian Smith Hanes MS
Mike Nesser Carter Voc
Ryan Crater Brunson Elem
Scott Armstrong, North Forsyth
Becca ?, Reagan

Overview:  General Information:

• Marlo Gaddis, director of Instructional technology
• Jackie Pierson, Media
• Carla Miller, Technical Support manager
• Kevin Sherril,  Mr. IT
• Debbie Harmon, NCwise Coordinator

475 Corporate Square is for NCwise training, and instructional technology training

This Educational Building, 4801 Bethania Church Rd.

• we are in room 219
• There is an auditorium
• a large conference room
• IRC is down-stairs, a wireless computer lab, and another computer lab down there too
• Other building, there are 12 conference rooms
  

 New students - district wide

• elem 208
• MS 263
• HS -49
• Non-traditional 54
• total WS/FCS: +476

 Bond monies: this summer

• Speas--20 new classrooms, with classroom solution
• 32 classrooms at Glenn
• Carter HS - 20
• Downtown - 12
• Diggs - 28
• Piney Grove - 62 Ip phones
• Kingswood--new location
• Miller Street closes next Friday... 

  

Personal Losses:
Many people in the tech department lost close family members. 
Chippy fell down 13 steps

  

Assist Tickets:

• Taking five days sometimes to get to tickets...
• Things are not getting done in 24 hours.  
• Betty knows this People just have to understand what has happened this summer with all the moves, and how proud she is of the staff considering everything.

 Classroom Designs for WS/FCS K-12

• Why price list not on the web--people need to understand what they are ordering.
• Classroom design: 
• She will post spreadsheet with the "standard" for the different levels
• 714 classrooms in 2 years that have the complete classroom solution along with the training that goes along with that--there is a huge commitment...commissioners and board are still supporting the model.
•  Middle and HS  standard is 55" flat screen
• Elementary is smart Board and Promethium Board.
•  They have to do 300 more classroom solutions before next summer as part of the 2006 Bond. 

Laptops:

• Budget is approved to purchase wake forest laptops.
• Think of the list as a slide-rule
• all designed in how many she gets from Wake Forest.
• until Tuesday she could not tell anyone anything
• There is an order by year.
• She will be letting us know she will be contacting the schools soon--T-61 Lenovo
• Will definitely be in TBT updates next week (probably not this week)

Role of Technology Facilitator:

• At least 20% of time should be in the Role of facilitator
• Supplement has doubled in two years (from $1000 to $2000)
• We can continue monthly (2-4) or go to every other month (supplement with webbinars, etc.)
• Maybe 5 times a year? 
• First suggestion: Idea for open labs on the day of the meeting?
• Maybe one month technical and one month instructional?
• Maybe sometimes a K-5, 6-12 split
• Sandy--maybe send in suggestions week before--Betty introduced the MTAC advisory
• Sam Walker, Susan Mcbride--NW MS, Jackie Pierson--IRC, Jean White-Reynolds, Erin Mulhurn-Old Richmond, Pat Glover-Flatrock, (Sharon Creasy--West is leaving--going to be the AP Career Center.
• Delayne Harley: New administrative assistant for Betty

Marlo Gaddis:

• Webportal linked off the Quick Links on the main WS/FCS Page
• Archived has all the old TBT's
• April 17, 2009 Betty had posted the signature requirment for teacher e-mails.  Remind staff:
• The revisions add a new Section III.10., which reads as follows:

All WS/FCS employees with a WS/FCS e-mail account shall adopt and use a uniform e-mail signature which consists of only the following information and none other:

• a. Employee’s name;
• b. Employee’s title;
• c. Employee’s school or location;
• d. Address of the school or location;
• e. Employee’s school or office and/or cellular telephone number;
• f. Employee’s school or office facsimile number.
• Employees are not permitted to add a quotation, graphics or other language or item beyond those set forth hereinabove.  

Instructional Technology Department:

• Under departments/instructional technology on the website: 
• (Lost Emory Maiden, April Patterson and Thelma Anderson)
• filled with: Doreen Bates, Steven Anderson)
• Roles is under the contact information page at the bottom...
•  In-Touch Blog--be sure to check out...
• New teacher Tips blog (linked on the top right of the In-Touch blog)
• google translate at the bottom of every district page.
• CIPA (children's Internet Protection Act)  restrictions make the web filter change almost on a daily basis.  Web filter request changes are not a priority at this time.

Staff Development:

•  Will be posted on the Tech facilitator portal soon (all face to face and on-line)
• Moodle--runs from the first of the month to the last day of the month.
• get credit after the month is complete.
• Can not go to the moodle site to register, you register in staff development and registration, and then they will be contacted
• Workshop list is also on the calendar page of their websites.

Media Cast--is a media retrieval system 15 schools have it.
Dibels: (elementary) Curriculum coordinators have install information

Elementary report cards--are available--

• Sherry and Colleen worked on this,
• On teacher's webportal..now on the left under "schools specific reporting"...
• teacher will only see their school...all the templates are there.  EVERY YEAR there is a NEW report--Please make sure they use the correct YEAR!!
• They can save to the H drive, but they must follow the elementary school directions (posted on the webportal) so that principals can see...
• Notes from Colleen:Type only on the English worksheets, don't delete Spanish worksheets, don't move them around
• No more R drive

Email,  another issue

• Parent trying to e-mail a teacher and it's not getting through
• In most cases...go to website, they find the teacher's name and they click on the name and it opens the default e-mail client for the computer (like outlook express)
• It's not a School wires issue, it is the way e-mail links work on websites
• Best Practice--Parents basically need to copy the e-mail address and paste it into whatever e-mail they use--need to educate the community on that front.

Essential Skills:

All new standards are posted uner ACRE Accountability and Curriculum Reform Effort:

http://www.ncpublicschools.org/acre/

These standards should be taught be every classroom teacher.  DPI is developing tool kits for all the different subject areas to incorporate technology--start talking to teachers about the fact that they have the responsibility to teach these standards.

State is doing their new technology plan this Jan,  district will be Nov 2011, and that's when we will develop a new plan for schools.

Computer Skills Testing:
not just a 1 year deal :(,  if you received any federal monies (all schools have) then have to comply.
Plan is to do the exact same thing we did last year--If they took computer test before and passed a CTE class and passed, then they will not have to take but if not, then they will take the Atomic learning test.

Queen of learning Village/  Melissa Edwards:

• https://learningvillage.wsfcs.k12.nc.us/_layouts/LearningVillage/login.aspx?ReturnUrl=%2f
• to navigate there:  go to ws/fcs website go to employees/resources/planning
• Sign on is their active directory user name and password...
• Curriculum warehouse
• You can find all the Updated pacing guides for all of the subjects--some with links to lessons
• Professional Learning Community section is coming
• Single school Culture resources are coming
• help document for school wires are also there
• On-demand writing prompts can be found on LV
• Career start information can be found there too
• If you have questions on things under instructional resources, like nettrekker, ask Melissa
• LV will be down next week for an upgrade this Friday (5:00 PM) through October 4th (hopefully will be up sooner)
• You can find the bookmark with all the log-in information for LV, net trekker, atomic learning, learn 360 and others) tech facilitator web portal/information for technology facilitators/ instructional technology/learning village (the path will be in the TBT)

Atomic learning

• In process of updating accounts
• Let staff know of this resource
• try and get teachers to be self sufficient
• user name is your full e-mail address, and pw:  wsfcs (unless they changed it)

Learn 360:

• Teacher Account is their full e-mail address  @wsfcs.k12.nc.us,  old default password is wsfcs360
•  Students;  user name:  wsfcs and lunch number, pw:  lunch number  (not all students are in there yet, they are up to Hanes alphabetically)
• Do not delete a teacher who has moved to another school
• They upgraded last week, and have added much content (including reading rainbow)

Parent Assistant:

• Up and running...

School Wires:

• There was some Confusion. (parents/teachers)..the grades drop down now says NCWISE under user options
• In October, you will have the ability to put a banner across the bottom of your page--directions are inon the webportal under the school wires folder also on the school wires wiki..
• Ability to put a title in that banner below the slide show
• Do not delete pages of teachers who move!
• Can make section inactive to hide from the public
• Upgrade to Cyntricity is coming in December hopefully over the holidays with a huge amount of increased capability.
• Synergy upgrade is coming

Betty:  Pricelist

• :updated the look with the procedures spelled out:  http://www.wsfcs.k12.nc.us/22351032313577150/lib/22351032313577150/PriceList_9-21-10.pdf
• no more projectors may be ordered...must be part of the classroom solution,  Betty WILL NOT APPROVE.

Jackie Pierson: 

• Make sure Media is a Quick link on your web page
• All students and teachers have log-ins to destiny...
• click on home base school
• Students: log in with ncwise number and their last name is their pw (as it is in ncwise)
• Webpath express is an instructional resource on Destiny
• Teachers log in with an "f" in front of it: using their  payroll number  and their last name (all lower case) is their password (and the number that goes on your strawbridge photo...(nothing to do with their social security password)
• teachers can create resource lists and webpages that are topic related.
• IRC destiny resource are under teacher resources and learning village
• IRC is a destiny school and teachers can reserve videos and books through school mail and equipment like headphones and microphones for pod casting
• Laminates no longer repaired as a central office expense, now a school expense
• No longer TV's that qualify for repair,  have to look at classroom solution from here on...

Carla Miller:

• Surplus pickup,  is under web portal
• info for tech facilitators/request for information/choose your school
• do not use the SPRING spreadsheet
• when items are compiled, they need the following info:
• must be non functional equipment
• type
• model
• serial number
• fixed asset
• machine name (if possible)
• ESIN if available
• found a company (Scott's Recycling out of TN)
• They will take everything INCLUDING BROKEN TV"S!!
• Schedule pickup will be coming out in the next couple of weeks
• Still taking old laptop batteries
• old copy machines
• overhead projectors as well
• hold off on data projector lamps (waiting on confirmation, mercury issues)
• will be a survey of older equipment that you have that still works to get out of your way, and use for parts here at the new central office.

New Technical Support Model:

• Assigned darlene (level 1) anderson zones 1 and 2, Tim Frizzell (level 2)
• Tayron zones 3/4, Justin Ritchey (level2)
• Zones 5/6  Garnett Hill (level1) Jennifer Ellington (level2)
• Corey McLeod--Zones 7/8 (only one right now-advertised second position)
• Jeff Taylor is central office support
• Gloria Padgett--CTE technician
• Calvin Raynor--pickup repair and delivery
• Mike Cox, good fixit man
• Courier Services:
• zone 1/2 Monday
• zone 3/4 Tuesday
• zone 5/6 Wednesday
• zone 7/8 Thursday
• If it is an administrators machine put in a ticket for a site visit!

Kevin Sherrill/technical

• Sherry--sharepoint
• Buddy, Chris, Chrintine, Jim M etc.
• wsadmin password is changing once a year, try and keep as secure as possible.
• Will activate on Monday, when you log-in, you were be prompted to accept , another box will pop up and give you the password..not distributing a paper copy
• new password will be pushed out on Monday
• will need to recall your old password for machines that do not get it
• New password is tied to the new images.
• All installs to go through the AICP from now on...will keep core images the same
• Buddy Martin and Chris Corbin
• drives:
• K drive / Media Storage
• file://340data01/xxxmedia$
• is mapped for everyone in your school including students (they can delete--if it's gone it's gone, you need to back it up locally)
• folders are labeled by year, and they will inform you when a folder has to be deleted because of space restrictions.
• N drive  newspaper/ Y Drive yearbook
• I drive--CTE storage
• file://340data01/xxxCTE$

User accounts:

• Generic account user and school number...
• Had been for subs....parent volunteers, etc.
• Can be used to check access to websites for teachers wanting to test certain sites.
• Major issue with usb drives and an auto run feature--that locks out all administrator accounts.
• They will disable the auto run feature, so when they plug in a window will not pop up asking them what they want to open. They will have to navigate to mp computer.
• Map drive issues replacing network drives, reset that under disk management and rename the drive like X or Z
• Buddy will get those directions for us...
• Sheet on different images on the web portal...
• Images will be coming out next weekend..'

0pen labs start in October...

 Work order system:

• Saved 20,000 with assist
• A little bumpy
• Demo last year
• Jim Mendoza to demo again
• Roll out to teachers
• Assist 5 times of failed log-in and u are locked out.
• They need to have them log in to set up their accounts...
• Users will choose a building and location
• User name and pw is active directory user name and pw

Ticket flow;

•  Everyone goes into a queue
• Only see tickets that in ur building
• Either look by technition or by queue...
• They made all assignments for u, and now we need to assign
• By technition--just see those assigned to u
• Assist edit tickets in "BY Queue"
• DOT does authorize u to assign tickets to:
• You or service desk
• Can Not edit a ticket assigned to anyone else
• Use find command--powerful. Does not let u edit from that view...
• My tickets view--requester view
• Find ticket view--only way to see closed tickets...
• Currently don't use assets--long way off
• Encourage u to get users to sign in at least once
• Do not alter the priority unless major event/ fire!
• Technitions have all these extra features...

Service tickets

•  Users need to know how to find tickets
• Comments vs history:
• Two way conversation between requester and technition
• They should not reply, but should click on the comment link in the email notification.
• Email Replies stop today.
• Slight exception: data manager request might go directly to an auto-decline...
• Hit finish ticket more than one time, will get more than one ticket...gotta watch the complete bar.
• Internal only comment check means requester will not see
• I have closed, then tell user to use find command to see old ticket...
• Do not set up an email flag for closed tickets.
• Check on expiration for link to closed tickets

  

Wiki-How to, a decent source for computer trouble-shooting



When it comes to basic computer trouble-shooting and maintenance and repair, I have used "Wiki-How to" to help me explain some basic step by step directions in troubleshooting computers.  Look at all these categories of how-to!

http://www.wikihow.com/Category:System-Maintenance-and-Repair

Here is just a sample, there are a ton more: 

• How to:
• Permanently Erase Data Off a Hard Drive
• Remove Windows Genuine Advantage Notifications
• Access the Bios, Grub Boot Menu and Bash Shell of a Data Domain Appliance
• Backup Files on a Laptop
• Change Computer BIOS Settings
• Change Your Keyboard from American to English
• Change a Windows XP Product Key
• Clean Your Computer System
• Clean the Windows Registry by Hand
• Clean up a Slow Performing Computer
• Clear up Unnecessary Files on Your Linux PC
• Clone a Partition
• Close Several Programs and Pages by One Click Using a Batch File